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Arizer Air Support

All the topics and information you need for the Arizer Air.
  • 1 x Air Portable Micro-Heater
  • 1 x Air Battery
  • 1 x Air Charger / Power Adapter
  • 1 x Air Tipped Glass Aroma Tube (70mm)
  • 1 x Air Glass Aroma Tube (70mm)
  • 1 x Air Glass Aroma Dish
  • 1 x Air Belt-Clip Carry Case
  • 1 x Air Clear Protective Silicone Skin
  • 2 x Air Silicone Stem Caps
  • 1 x Stainless Steel Stirring Tool
  • 1 x Sample Aromatic Botanicals
  • 1 x Air Owner’s Manual

Arizer Batteries meet rigorous quality standards. With normal use they will last for hundreds of charge cycles before losing any capacity.  Dropping the battery or the unit can result in battery damage that may limit / reduce the battery capacity quickly, so it is important to handle the batteries and your unit carefully.

Battery Charge

Depending on the temperature setting and general usage patterns the Air battery will typically last for 3-5 uses per charge, or up to one hour of continuous use per charge. The battery will take 3-4 hours to fully charge, or longer if you use it while charging.

Use While Charging

If your battery is running low, with the Arizer Air you don’t have to wait for the battery to fully charge before you can use it. Just partially charge the battery (15-20 minutes) and then you can set the temperature and use the Air while the battery continues charging. Note: The Arizer Air will not operate if the battery is completely drained.

Interchangeable / Swappable Battery

An easily interchangeable battery allows you to have some spare batteries fully charged as a back-up for when your battery is running low and for extended use on the go.

Battery Conservation

The Arizer Air and Air Chargers have built-in protections to prevent the battery from being overcharged or drained too low. To conserve battery life, use the Arizer Air in a temperature controlled environment and use the lower temperature settings. When outdoors, stay sheltered from the elements and avoid using in extremely cold temperatures. Charge the battery as necessary. Do not store the battery fully charged or fully drained for longer than one month (store with partial charge).

Safety Disclaimer

Arizer Batteries should not be substituted for third-party batteries — Only use official Air Batteries with your Arizer Air. We cannot verify the quality or safety of other batteries, and using third-party batteries can result in personal injury, electric shock, and damage to the device which is not covered under warranty.

The Arizer Air’s optimized heating system warms up fast and has five preset temperatures:

  • Level 1 (Blue) – 180°C / 356°F
  • Level 2 (White) – 190°C / 374°F
  • Level 3 (Green) – 200°C / 392°F
  • Level 4 (Orange) – 205°C / 401°F
  • Level 5 (Red) – 210°C / 410°F

The Audio / Beep function can be turned on and off. To turn the Audio / Beep on or off, first power on the device, then press and hold the Up Arrow button for approximately three seconds.

If the Audio / Beep is activated, a beep will be heard when the Arizer Air is powered on or off. If the Audio / Beep is deactivated, the Arizer Air remains silent when powered on or off.

A full range of parts and accessories to equip and protect your Arizer Air are available for purchase here.

If you can’t find the part you need send us an email to: service@arizer.com with a description of the part you need.

Note: Metal screens are available for your convenience but they make vapor harsh and diminish the flavors. The Air Glass Aroma Tubes have a built-in glass screen to keep vapor pure and flavorful so we recommend using whole or coarsely ground botanicals with no metal screen for smooth and tasty vapor.

The Air is ultra-compact, lightweight, and completely portable, conveniently fitting in the palm of your hand, pocket, or purse.

  • Weight:116 grams
  • Height:122 mm
  • Diameter:29 mm

Equipped for worldwide use with an input capacity of 110-240V and international safety certifications.

The Arizer Air carries a lifetime warranty on the heating element, and a limited 2-Year warranty covering defects in materials or workmanship, excluding battery. Glass is not covered under warranty. Retain proof of purchase for warranty service. Returning the product and costs incurred are the responsibility of the user. Arizer will repair or replace warrantied items at our discretion. The warranty does not cover units damaged by dropping, tampering, unauthorized service performed or attempted, modifying the unit, misuse or abuse.

Cautions, Disclaimers and Warnings (Read Before Use)

First Time Use – Examine box contents to ensure all included parts are in good condition, not damaged from shipping.  Check glass parts for cracks or breakage.  Packaging materials, bags, & small parts may pose a choking hazard.  Keep out of reach/use from children, minors, and pets.  If you are finding it difficult to insert a Glass Aroma Tube, turn on the device, set the maximum temperature, let the unit heat for 1-2 minutes, then try again.  To burn off any residues from packaging, turn on the unit, set the temperature to 220° C, and let the unit heat for 5 – 10 minutes.

Warning – Hot Parts – Handle hot parts and glass parts with care.  Do not place hot parts on non-heat safe surfaces.  Carefully attach protective heat-rated silicone caps to safely cover hot end of glass parts. Allow heating unit and hot parts to cool before placing in purse, pocket, or any container where damage from hot parts can occur.  

Parts are made from strong scientific quality borosilicate glass, but all borosilicate glass is breakable so handle with care and caution.  Avoid tapping on hard surfaces to prevent cracking and breaking.  If glass is dropped or sustains an impact, examine for cracking, chipping and weakness before use. Do not expose hot glass parts to cold water or extreme temperature change as this may result in cracking/breaking.

Product contains electrical and delicate parts — do not drop.  If damaged do not operate.  To protect/prevent against electric shock/fire never immerse or operate the product in or around any water/liquids.  Do not stick or pour anything in the unit or place near flammable material.  Do not store/operate/expose the unit and contents to extreme temperatures.  Do not open the unit – doing so may cause electric shock and voids warranty.

Do not leave the unit turned on and left unattended.

The information contained in this manual is an aid in understanding the various theories and practices, preparation and uses, and does not represent an endorsement or guarantee the efficacy or use of its preparation.  This information is not intended in any way to replace or supersede professional consultations.

The information contained herein is for instructional and cautionary purposes only.  In no way is the information contained herein intended to be a medical or prescriptive guide or to be used for diagnosing or treating a health problem, condition, or disease.  It is the user’s responsibility to consult a Physician or Medical Professional.  This product is not licensed as a medical device, use unit only for its intended use.

Safety Certifications

Equipped for worldwide use with an input capacity of 110-240V and international safety certifications.


Limitation of Liability (Read before use)

Failure to read or follow instructions, improper or careless use may lead to personal injury.  Arizer and affiliated companies will not assume any liability for injury or damage resulting from the use or misuse of this device.  Due to the fragility and nature of glass Arizer and affiliated companies are not responsible for cuts or injuries sustained from breakage.  Arizer and affiliated companies are not liable for injuries or burns associated from touching hot parts. Arizer and affiliated companies are not liable for failures to comply with these warnings and safety guidelines. By purchasing this product, the buyer assumes all risks associated with lithium batteries.  If you do not agree with these conditions return the product immediately before use.

This product is intended for use with the botanicals described herein — Arizer and affiliated companies are not liable for use with other than those botanicals described herein.  Company’s liabilities for damages in connection with the product and its parts shall not exceed the purchase price of the product.

IMPORTANT – Obey local laws.  Not all essential oils, botanicals and herbs are legal for use in every Country or State.  Check your Local, State, Federal and Importation laws before ordering botanicals.  This device is meant for legal use only.

Battery Safety & Warnings (Read before use)

Lithium batteries are volatile. Failure to read and follow these instructions may result in fire, personal injury and damage to property if charged or used improperly.

– Always handle your batteries with care – never drop them.  

– Fully charge your Arizer Air Batteries before first use.

– Only use official Arizer Air Batteries & Chargers. Do not use any third-party, counterfeit, or unknown brand batteries or chargers.

– Lithium batteries can explode or cause a fire if they are used incorrectly or if they are defective. Do not tamper with or misuse the Arizer Air Batteries and do not use damaged/defective batteries.

– Arizer Air Batteries are manufactured to strict quality standards, specifically for use with the Arizer Air.

– Always match positive (+) and negative (-) when inserting batteries into the Arizer Air and the Air Battery Chargers.

– Batteries that are not in use should be stored in a safe, cool, dry place, individually in a plastic holder or container / away from all metal objects.

–  Do not store your batteries fully charged or fully drained for extended periods of time (one month or longer).

Never throw the Arizer Air Batteries away and never put them into a battery collection box. If you have dropped the battery or notice physical damage you should take the following steps:

  1. Store the battery in a safe, dry place and leave it for at least one hour in case there is a short circuit, and the battery starts heating up.
  2. Check to see if the battery has become hot. If so, leave the battery until it has cooled off.
  3. For further protection, wrap the battery in a piece of kitchen paper and seal it with tape.
  4. Put the battery into a box and label it: “Lithium – Ion battery” and hand it in to a chemical waste disposal facility.

Counterfeit & Inferior – Quality Battery Warning:

-Customers are urged to be careful when purchasing batteries due to the flood of counterfeit and inferior-quality batteries for sale often found on online-auction and various websites.

-The use of counterfeit and/or inferior-quality lithium batteries can cause internal shorts leading to fires and/or explosions which can result in property damage and/or personal injury.

– The use of counterfeit and/or inferior-quality batteries could greatly reduce runtime and output performance, damage your Arizer Air, constitute a safety hazard, and voids all warranties.

If you experience an issue with your Arizer Air send an email to service@arizer.com and an expert Arizer customer service representative will reply as soon as possible to troubleshoot and determine the best way to resolve any issues. To help expedite your service request please include a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.

Shipping Disclaimer:
Please note: Due to the COVID-19 pandemic we are taking extra precautions for the safety of our staff, our customers, and our communities. Our processing and shipping times are not guaranteed during this time but rest assured we’re still working hard to meet and exceed your expectations. Thank you in advance for your patience and support!

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