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Air SE Support

All the topics and information you need for the Air SE.
  • 1 x Air SE Micro Heater
  • 1 x Air SE Battery
  • 1 x Glass Aroma Tube (70mm)
  • 1 x PVC Travel Tube (70mm)
  • 1 x Silicone Cap
  • 1 x USB Power Cord
  • 1 x Stainless Steel Stir Stick
  • 4 x Screens
  • 1 x Air SE Owner’s Manual

Arizer Batteries meet rigorous quality standards. With normal use they will last for hundreds of charge cycles before losing any capacity. Dropping the battery or the unit can result in battery damage that may limit or reduce the battery capacity quickly, so it is important to handle the batteries and your unit carefully.

Battery Charge

Depending on the temperature setting and general usage patterns the Air SE battery will typically last for 80 minutes of use per charge. The battery will take approximately 3.5 hours to fully charge, or longer if you use it while charging.

Use While Charging

If your battery is running low, with the Air SE you don’t have to wait for the battery to fully charge before you can use it. Just partially charge the battery (15-20 minutes) and then you can set the temperature and use the Air SE while the battery continues charging. Note: The Air SE will not operate if the battery is completely drained.

Battery Conservation

The Air SE and Air SE Chargers have built-in protections to prevent the battery from being overcharged or drained too low. To conserve battery life, use the Air SE in a temperature-controlled environment and use lower temperature settings. When outdoors, stay sheltered from the elements and avoid using in extremely cold temperatures. Charge the battery as necessary. Do not store the battery fully charged or fully drained for longer than one month (store with partial charge).

Battery Replacement

The Air SE Battery is a high-capacity, long life battery, and will last for a long time, even with prolonged / regular use. Spare/replacement Air SE batteries are available for purchase at www.arizer.com

Safety Disclaimer

Arizer Batteries should not be substituted for third-party batteries — Only use official Air SE Batteries with your Air SE. We cannot verify the quality or safety of other batteries, and using third-party batteries can result in personal injury, electric shock, and damage to the device which is not covered under warranty.

The Control Panel consists of the LED Display Icons and a heat and adjustments button with up and down arrows. Push and hold the Centre of the button to turn on the device. Press any button and the unit will begin heating to the previously used temperature. Press the up or down arrow to adjust.


Battery/Heat Icon LED – At startup, the upper LED will blink once for 2 seconds to indicate the Battery Level. The icon will then blink blue when idle, and turn a solid color once a heat setting is chosen.


Power Icon LED – At start up the lower LED remains off until a heat setting is chosen, then blink blue as the unit is heating up, turning a solid blue when the set temperature is reached.


Temperature Settings – The Arizer Air SE’s optimized heating system warms up fast and has five preset temperatures:


Level 1 (Blue) – 180°C / 356°F

Level 2 (White) – 190°C / 374°F

Level 3 (Green) – 200°C / 392°F

Level 4 (Orange) – 205°C / 401°F

Level 5 (Red) – 210°C / 410°F


Audio / Beep – The Audio / Beep function can be turned on and off. To turn the Audio / Beep on or off, first power on the device, then press and hold the Up Arrow button for approximately three seconds.


If the Audio / Beep is activated, a beep will be heard when the Arizer Air is powered on or off. If the Audio / Beep is deactivated, the Arizer Air remains silent when powered on or off. 


Automatic Shut-Off Timer – The automatic shut-off timer safety feature ensures you don’t forget to turn off the unit and helps conserve battery life. The default setting is 10-minutes and cannot be adjusted.


Power-On Delay – The power-on delay safety feature ensures you don’t accidentally turn on the unit. Press and hold the center of the button for 2 seconds to turn on or off the device.

A full range of parts and accessories to equip and protect your Air SE are available for purchase here. If you can’t find the part you need send an email to: service@arizer.com with a description of the part you need.

Note: Metal screens are included and available for your convenience but they make vapor harsh and diminish the flavors. The Air SE Glass Aroma Tubes have a built-in screen to keep vapor pure and flavorful so we recommend using whole or coarsely ground botanicals with no metal screen for smooth and tasty vapor.

The Air SE is ultra-compact, lightweight, and completely portable, conveniently fitting in the palm of your hand, pocket, or purse.
  • Weight: 103 grams
  • Height: 122mm
  • Diameter: 28mm

Equipped for worldwide use with an input capacity of 110-240V and international safety certifications.


The Air SE carries a lifetime warranty on the heating element, and a limited 1-Year warranty covering defects in materials or workmanship, excluding battery. Glass is not covered under warranty. Retain proof of purchase for warranty service. Warranty is non-transferrable, valid from the original date of purchase and does not extend or renew with service. Returning the product and costs incurred are the responsibility of the user. Arizer will repair or replace warrantied items at our discretion. The warranty does not cover units damaged by dropping, tampering, unauthorized service performed or attempted, modifying the unit, misuse or abuse.
First Time Use

Examine box contents to ensure all included parts are in good condition, not damaged from shipping. Check glass parts for cracks or breakage. Packaging materials, bags, and small parts may pose a choking hazard. Keep out of reach and use from children, minors and pets. Glass Aroma Tubes may fit tightly in the unit at first. If you are finding it difficult to insert a Glass Aroma Tube, turn on the Air SE, set the temperature to 200° C, and let the unit heat for 1-2 minutes then try again. To burn off any residues from manufacturing and packaging, turn on the unit, set the temperature to 220° C, and let the unit heat for 5 – 10 minutes. If new items are received damaged, do not use, and email service@arizer.com for assistance.

Warning – Hot Parts – Handle hot parts and glass parts with care.

Do not place hot parts on non-heat safe surfaces. Carefully attach protective heat-rated silicone caps to safely cover the hot end of glass parts. Allow the heating unit and hot parts to cool before placing them in a purse, pocket, or any container where damage from hot parts can occur. Not for use with e-liquids, tobacco, or tobacco products. Misuse can result in damage and voids all warranties. Unauthorized service performed voids all warranties. For assistance email service@arizer.com.

Parts are made from strong scientific quality borosilicate glass, but all borosilicate glass is breakable so handle with care and caution. Avoid tapping on hard surfaces to prevent cracking and breaking. If glass is dropped or sustains an impact, examine for cracking, chipping and weakness before use. Do not expose hot glass parts to cold water or extreme temperature change as this may result in cracking and breaking. Safely dispose of damaged glass according to local regulations. Examine parts periodically for cracks, chipping and weakness from handling and drops.

Product contains electrical and delicate parts — do not drop. If dropped or otherwise damaged do not operate. To protect and prevent electric shock and/or fire never immerse or operate the product in or around any water and/or liquids. Do not stick or pour anything in the unit or place near flammable material. Do not store, operate or expose the unit and contents to extreme temperatures. Do not open the unit – doing so may cause electric shock and voids warranty.

Do not leave the unit turned on and left unattended.

The information contained in this manual is an aid in understanding the various theories and practices, preparation and uses, and does not represent an endorsement or guarantee the efficacy or use of its preparation. This information is not intended in any way to replace or supersede professional consultations.

The information contained herein is for instructional and cautionary purposes only. In no way is the information contained herein intended to be a medical or prescriptive guide or to be used for diagnosing or treating a health problem, condition or disease. It is the user’s responsibility to consult a Physician or Medical Professional. This product is not licensed as a medical device, use unit only for its intended use.

Safety Certifications

Equipped for worldwide use with an input capacity of 110-240V and international safety certifications.

Limitation of Liability (Read before use)

Failure to read or follow instructions, improper or careless use may lead to personal injury. Arizer and affiliated companies will not assume any liability for injury or damage resulting from the use or misuse of this device. Due to the fragility and nature of glass Arizer and affiliated companies are not responsible for cuts or injuries sustained from breakage. Arizer and affiliated companies are not liable for injuries or burns associated from touching hot parts. Arizer and affiliated companies are not liable for failures to comply with these warnings and safety guidelines. By purchasing this product the buyer assumes all risks associated with lithium batteries. If you do not agree with these conditions, return the product immediately before use.

This product is intended for use with the botanicals described herein — Arizer and affiliated companies are not liable for use with other than those botanicals described herein. Company’s liabilities for damages in connection with the product and its parts shall not exceed the purchase price of the product.


Obey local laws. Not all essential oils, botanicals and herbs are legal for use in every Country or State. Check your Local, State, Federal and Importation laws before ordering botanicals. This device is meant for legal use only.

Battery Safety and Warnings (Read before use)

Lithium batteries are volatile. Failure to read and follow these instructions may result in fire, personal injury and damage to property if charged or used improperly.

  • Always handle your batteries with care – never drop the batteries or device.
  • Fully charge your Air SE Batteries before first use.
  • Only use official Air SE Batteries and Chargers. Do not use any third-party, counterfeit, or unknown brand batteries or chargers.
  • Lithium batteries can explode or cause a fire if they are used incorrectly or if they are defective. Do not tamper with or misuse the Air SE Batteries and do not use damaged and/or defective batteries.
  • Air SE Batteries are manufactured to strict quality standards, specifically for use with the Air SE .
  • Always match positive (+) and negative (-) when inserting batteries into theAir SE and the Air SE Battery Chargers.
  • Batteries that are not in use should be stored in a safe, cool, dry place, individually in a plastic holder or container away from all metal objects.
  • Do not store your batteries fully charged or fully drained for extended periods of time (one month or longer).

Never throw away the Air SE Batteries and never put them into a battery collection box. If you have dropped the battery or notice physical damage you should take the following steps:

  1. Store the battery in a safe, dry place and leave it for at least one hour in case there is a short circuit and the battery starts heating up.
  2. Check to see if the battery has become hot. If so, leave the battery until it has cooled off, and then dispose according to local laws and regulations.
Counterfeit and Inferior – Quality Battery Warning:
  • Customers are urged to be careful when purchasing batteries due to the flood of counterfeit and inferior-quality batteries for sale often found on online-auction and various websites.
  • The use of counterfeit or inferior-quality lithium batteries can cause internal shorts leading to fires and explosions which can result in property damage and personal injury.
  • The use of counterfeit or inferior-quality batteries could greatly reduce runtime and output performance, damage your Air SE, constitute a safety hazard, and voids all warranties.

If you experience an issue with your Air SE, send an email to service@arizer.com and an expert Arizer customer service representative will reply as soon as possible to troubleshoot and determine the best way to resolve any issues. To help expedite your service request please include a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.

The Air SE itself is essentially maintenance free so you can spend your time using it instead of cleaning it! Simply recharge or replace the battery when it is low, swap out pre-loaded Glass Aroma Tubes on the go without fiddling with emptying or cleaning bowls, and keep your herbs and botanicals contained in the removable Glass Aroma Tubes that can be cleaned effortlessly! After numerous uses the glass parts should be cleaned to ensure optimal performance. To clean the glass parts, soak them in isopropyl (rubbing) alcohol for a couple hours then rinse with hot water. In most cases doing this will clean the Glass Aroma Tubes as good as new, but if not simply repeat as necessary. After cleaning, always ensure the Glass Aroma Tubes are fully dry before use.
Shipping Disclaimer:

Please note that our processing and shipping times are not guaranteed at this time. Rest assured we’re working hard to meet and exceed your expectations. Thank you in advance for your patience and support!

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